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Background
AI-driven cross-border e-commerce business engine
Cross-border e-commerce customer service AI agent
Smart, reliable, and easy to use
Amazon eBay Mercado Otto Lazada Ozon Walmart AliExpress Kaufland TikTok Shopify
Professional Group of L3-L4 Level Customer Service AI Agents
We don't just understand AI - we understand every detail of cross-border e-commerce customer service.
Improve conversion rate
The use of AI agents can enhance the efficiency of human customer service teams. AI can take over 50% of the human customer service workload, allowing human representatives to have more time to provide refined, personalized customer service to improve customer satisfaction.
Reduce work stress
Human customer service may be understaffed during major promotional periods, and there may be no staff on duty during holidays. There are also time zone differences with foreign countries. AI that works 24/7 without interruption can reduce the workload pressure on human customer service staff.
Ultra-high accuracy
With an AI response accuracy rate exceeding 99.5% across all scenarios, customers can hardly distinguish between AI and human interactions. The outdated impression that AI is unintelligent and unreliable has become a thing of the past.
Normalization, standardization
By utilizing intelligent agents and script templates, customer service workflows can be made more standardized and normalized.Multi-dimensional statistical analysis of customer service data can assist in business operational decision-making and refined management.
Background
99.5%+ accuracy rate for AI responses across all scenarios
With over 99.5% AI response accuracy across all scenarios (including complex enterprise business scenarios and multi-round conversations requiring comprehensive understanding), customers can hardly distinguish between AI and human interactions—the perception of AI being unintelligent and unreliable has become a thing of the past.
Background
Background
Background
The ultimate efficiency tool
Seamlessly integrate with major platforms and automatically pull order information. Aggregate and display incoming and outgoing emails in a chat-like interface for clear visibility at a glance. Quick reply templates enhance response efficiency. Email notes help customer service agents quickly grasp the email context and background.
Background
AI can handle 50% of human customer service work
AI can handle approximately 50% of customer service tasks, allowing human customer service representatives to have more time to provide refined/precise customer service and improve customer satisfaction, thereby increasing the conversion rate and reducing the return rate
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Background
Background
Transcending Time and Language
AI-powered 24/7 automatic response and multi-language automatic translation features - whether during major sales events or holidays, whether day or night, your service is always online.
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With data in hand, decision-making is worry-free
Comprehensive data analytics functionality that helps you gain deep insights into email response patterns, optimize response strategies, enhance service quality, and provide strong support for business growth.
Background
Pricing
Transparent pricing, high-quality services.
Standard Edition
$1,999/month
AI Agents Provided
✓  Multi-E-commerce Platform Aggregation
✓  Unlimited Multi-store Aggregation
✓  Customer Service Workbench (supports text, images, videos, etc)
✓  Pre-sale product details viewing, post-sale order details,
  order refund status, product details, product inventory,
  product listing sites, product shipping warehouse location viewing,
  buyer reviews and feedback viewing, historical order list
✓  Issue Notes
✓  Integration of E-commerce Platforms and Developer Account Management
✓  Unlimited Customer Service Account Management
✓  Customer Service Agent Rule Management
✓  Unlimited User Management
✓  Audit Logs
✓  Automatic Translation of Buyer Messages
✓  AI automatically identifies and classifies buyer intent
✓  Automatic Translation of Manual and AI Responses
✓  AI Auto-Reply
✓  Enterprise Private Document Knowledge Base
✓  E-commerce Platforms Sensitive Word Management
✓  AI Work Reports
✓  Management of Large Models for AI Invocation
✓  Enterprise Private Deployment
✕  AI Optimization Services Tailored to Enterprise Scenarios
✕  At Least One AI Agent Upgrade per Year
✓  Technical Support (5 working days × 8 hours per day)
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Enhanced Edition
$2,999/month
Provides AI agents with continuous evolution and upgrades
✓  Multi-E-commerce Platform Aggregation
✓  Unlimited Multi-store Aggregation
✓  Customer Service Workbench (supports text, images, videos, etc)
✓  Pre-sale product details viewing, post-sale order details,
  order refund status, product details, product inventory,
  product listing sites, product shipping warehouse location viewing,
  buyer reviews and feedback viewing, historical order list
✓  Issue Notes
✓  Integration of E-commerce Platforms and Developer Account Management
✓  Unlimited Customer Service Account Management
✓  Customer Service Agent Rule Management
✓  Unlimited User Management
✓  Audit Logs
✓  Automatic Translation of Buyer Messages
✓  AI automatically identifies and classifies buyer intent
✓  Automatic Translation of Manual and AI Responses
✓  AI Auto-Reply
✓  Enterprise Private Document Knowledge Base
✓  E-commerce Platforms Sensitive Word Management
✓  AI Work Reports
✓  Management of Large Models for AI Invocation
✓  Enterprise Private Deployment
✓  AI Optimization Services Tailored to Enterprise Scenarios
✓  At Least One AI Agent Upgrade per Year
✓  Technical Support (5 working days × 8 hours per day)
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Customer Cases
We are honored to collaborate with numerous industry leaders, empowering their global customer service.
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