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AI-powered cross-border e-commerce customer support solution
Cross-border e-commerce customer service AI agent
Smart, reliable, and easy to use
Amazon Temu eBay AliExpress Walmart Ozon Mercado Kaufland TikTok Shop
Professional Group of L3-L4 Level Customer Service AI Agents
We don't just understand AI - we understand every detail of cross-border e-commerce customer service.
Improve conversion rate
The use of AI agents can enhance the efficiency of human customer service teams. AI can take over 60% of the human customer service workload, allowing human representatives to have more time to provide refined, personalized customer service to improve customer satisfaction.
Reduce work stress
Human customer service may be understaffed during major promotional periods, and there may be no staff on duty during holidays. There are also time zone differences with foreign countries. AI that works 24/7 without interruption can reduce the workload pressure on human customer service staff.
Ultra-high accuracy
With an AI response accuracy rate exceeding 99.5% across all scenarios, customers can hardly distinguish between AI and human interactions. The outdated impression that AI is unintelligent and unreliable has become a thing of the past.
Normalization, standardization
By utilizing intelligent agents and script templates, customer service workflows can be made more standardized and normalized.Multi-dimensional statistical analysis of customer service data can assist in business operational decision-making and refined management.
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99.5%+ accuracy rate for AI responses across all scenarios
With over 99.5% AI response accuracy across all scenarios (including complex enterprise business scenarios and multi-round conversations requiring comprehensive understanding), customers can hardly distinguish between AI and human interactions—the perception of AI being unintelligent and unreliable has become a thing of the past.
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The ultimate efficiency tool
Seamlessly integrate with major platforms and automatically pull order information. Aggregate and display incoming and outgoing emails in a chat-like interface for clear visibility at a glance. Quick reply templates enhance response efficiency. Email notes help customer service agents quickly grasp the email context and background.
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AI can handle 60% of human customer service work
AI can handle approximately 60% of customer service tasks, allowing human customer service representatives to have more time to provide refined/precise customer service and improve customer satisfaction.
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Transcending Time and Language
AI-powered 24/7 automatic response and multi-language automatic translation features - whether during major sales events or holidays, whether day or night, your service is always online.
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With data in hand, decision-making is worry-free
Comprehensive data analytics functionality that helps you gain deep insights into email response patterns, optimize response strategies, enhance service quality, and provide strong support for business growth.
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Customer Cases
We are honored to collaborate with numerous industry leaders, empowering their global customer service.
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